Digital Technologies and Transformation of Governance Processes: A Study of Syddanmark Regional Council in Denmark
DOI:
https://doi.org/10.53819/81018102t5224Abstract
Digital technologies have revolutionized governance processes by enhancing efficiency, transparency, and citizen engagement. The adoption of e-governance platforms and online services has streamlined administrative procedures, making government services more accessible and convenient for citizens. Data-driven decision-making has enabled evidence-based policy interventions and targeted service delivery. Online platforms for public consultations have empowered citizens to participate in decision-making processes and fostered a sense of inclusivity. The successful transformation of governance processes through digital technologies requires addressing challenges such as the digital divide, data privacy, cybersecurity, and continuous evaluation to ensure the benefits are maximized and the potential risks are mitigated. The study findings reveal that the adoption of digital technologies has brought several significant benefits to governance processes in the Regional Council. Efficiency has improved through the implementation of e-governance platforms and online services, reducing administrative burdens and enabling streamlined service delivery. The study also highlighted cybersecurity and data privacy as critical concerns. The regional council should continually invest in robust security measures to safeguard sensitive information and protect against potential cyber threats. The study concluded that the digital transformation of governance processes in the Council has yielded significant improvements in efficiency, transparency, citizen engagement, and accountability. The adoption of digital technologies, such as e-governance platforms, online services, and data-driven decision-making, has streamlined administrative procedures, enhanced service delivery, and empowered citizens to actively participate in governance. The study recommended that the regional council should prioritize efforts to bridge the digital divide and ensure equal access to digital technologies and internet connectivity. Training and educational resources should be provided to improve digital skills, increase awareness of online services, and promote responsible digital citizenship.
Keywords: Digital Technologies, Transformation, Governance, Denmark
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