Njeru, Lukas Maina, and Thomas Kimeli Cheruiyot. “Cultural Orientation and Customer Satisfaction. A Study of African Airlines”. Journal of Strategic Management 3, no. 4 (November 20, 2019): 1–11. Accessed March 14, 2025. https://stratfordjournals.com/journals/index.php/journal-of-strategic-management/article/view/379.