Owii MA, Wasike S, Ntale J. Customer Relationship Management and Competitive Advantage: A Case of Kenya School of Government. journal-of-strategic-management [Internet]. 2018 Dec. 20 [cited 2025 Apr. 30];2(5):32-46. Available from: https://stratfordjournals.com/journals/index.php/journal-of-strategic-management/article/view/237